If you want to start playing in a casino online, first you have to sign up and open a game account. You'll be able to deposit money via this account and also withdraw your winnings from it. There is no problem at the first sight and there isn't any either when using your account in a common way. Sometimes it can happen, though, that the online casino operator blocks your account for some reason. We will give you some advice on what to do in such case.
Online casino always has a reason
You can sort it out
If you find yourself in a situation when your account gets blocked and you don't know about any contravention, the first thing to do is to contact the support of the online casino given. Naturally, not in an angry but in a polite manner. Many violations can really be just an error and a polite way of negotiation is the best way how to explain everything and set it right again. Online casino also protects itself because it is under the surveillance of authorities and in case of inactivity, you could get in trouble leading even to revoking their licence.
In most online casinos there is a nonstop support available. Therefore, you don't have to be afraid of your problem not being debated. Communication and a good approach towards a player make one of the main factors on which the decision about the quality of your casino is based. It is therefore logical that the casinos pride themselves on it. In most cases, they offer a number of communication methods including email, a free customer service or live chat. Don't hesitate to contact your online casino, which will gladly help you, when having a problem.
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